CX 360

Bring Data to Life with Holistic Views of Your Consumers

Unlock Consumer Insights and Put Them to Work

Nobody knows your consumers better than you, and the data you need is out there. But, most lack a way to capture it, track it comprehensively, and use it effectively. Zipari’s CX 360 provides the solution: advanced data tracking and aggregation with unparalleled, comprehensive consumer profiles to engage in meaningful analysis and informed action – regardless of whether your consumer is a member, broker, employer, or provider.

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Unlock Consumer Insights and Put Them to Work

Nobody knows your consumers better than you, and the data you need is out there. But, most lack a way to capture it, track it comprehensively, and use it effectively. Zipari’s CX 360 provides the solution: advanced data tracking and aggregation with unparalleled, comprehensive consumer profiles to engage in meaningful analysis and informed action – regardless of whether your consumer is a member, broker, employer, or provider.

Request a Demo

Understanding Every Consumer You Serve

Zipari’s CX 360 is built exclusively for health insurance payers and TPAs to deliver real-time visibility into how all business lines and their consumers interact with your organization.

Member CX 360

Understand member policy details and benefits utilization, provider relationships, behavioral trends, clinical profiles, communication history and preferences, and authorizations and referrals.

Broker CX 360

Understand broker-agent and agency details, lead conversions, pipeline activity, commissions, certifications, credentials, and documents, renewals, and policies.

Employer CX 360

Understand group details and demographics, distribution of employees and coverages, group enrollment and certification, and campaign and communication history.

Provider CX 360

Understand provider demographic details and analytics, claims data, communication history and preferences, credentialing status check, and referrals and pre-authorization status checks.

Feature Highlights

Get real-time visibility into how your consumers are interacting with your plan benefits, portals, and your organization overall. Zipari’s CX 360 provides comprehensive consumer profiles, enabling efficient and personalized service experiences for every consumer you serve.

Person looking at the Zipari Website
  • 360-view of the consumer 

    Including member benefits, eligibility, claims, billing, form status, provider analytics, broker documents, member lifetime value and sentiment, and more

  • Improved call center efficiency

    With automated routing and tracking of complex service problems

  • Real-time data visualization, activity reporting

    Use insights for quick snapshots on population segments and individuals

  • Reliable and robust cloud technology

    Supports single sign-on (SSO) and integration with Salesforce, Microsoft Dynamics, and third-party applications

  • Capitalize on existing tech investments 

    Integrating seamlessly with your existing data sources and technology, including Salesforce and Microsoft Dynamics

Platform Powered

Zipari’s CX 360 is powered by our revolutionary CX Platform, the foundational technology suite that ties everything together, enabling flexible scaling, easy configuration, and ensuring a consistent experience across the board.

Zipari CX Engine
Leverage a normalized data exchange for all health insurance data feeds and capture consumer behavior data from any third-party system to bolster customer profiles.

Zipari CX Capture
Use predictive analytics to leverage member value, member sentiment, and clinical personas and determine personalized next-best-actions for each consumer.

Zipari CX Profile
Provide tailored next-best-actions based on real-time consumer engagement.

API Gateway
Access a pre-built library of ready-to-go workflows for members, providers, and brokers, with industry connectors that seamlessly integrate with payer and partner systems. 

Highly Secure & Compliant
Rest easy knowing the platform delivers a highly secure and compliant environment for all products and solutions.

Maximize Your CRM Investments
Run on your existing CRM technology to capitalize on existing investments and get the most value from dollars you’ve already spent.

Let's Break Through

We make it easy to break away from ineffective engagement and generic CRMs with powerful digital experiences for every consumer you’re serving.

Let’s break through together.

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