Superior Member Experience

Streamline Service, Improve Satisfaction, and Drive Healthy Outcomes

Superior Member Experience

Streamline Service, Improve Satisfaction, and Drive Healthy Outcomes

Offer Members More Than Engagement

Supercharge member engagement with a solution that maximizes value at every touchpoint by seamlessly orchestrating world-class customer service on every channel — from your call center to your mobile app. Zipari’s Superior Member Experience solution is the only one to drive superior engagement and influence healthier actions – from acquiring and onboarding, to personalized next-best-action recommendations, to seamless renewals, and more.

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Offer Members More Than Engagement

Supercharge engagement with members with a solution that empowers self service, creates meaningful value, builds trust, and orchestrates seamless interactions. Zipari’s Superior Member Experience solution is the only one that inspires superior engagement at every point – from acquiring and onboarding, to personalized health engagement, to seamless renewal and more.

Request a Demo

Solution Highlights

Zipari’s Superior Member Experience is a fully integrated, multi-product solution built exclusively to help health insurance payers and TPAs attract and retain high-value members, sell more profitable products, and fuel healthier member actions.

Generate Targeted Recommendations
Influence healthier actions on high-value goals communicated seamlessly across your CX channels, from your call center to your Recommendation Assistant

Increase Self-service
Give members 24/7 access to plan and benefits information, disease management resources, and provider and Rx searching with an engagement portal, mobile app, and service bot

Improve Satisfaction and Retain Membership
Optimize member touchpoints and communications with modern technology

Improve Health Outcomes
Effectively orchestrate digital engagement with HEDIS, care gaps, wellness programs, and other quality initiatives

Create Comprehensive Member Profiles
Drive personalization across business lines with a universal 360-degree consumer profile

Protect Your Tech Investments
Integrate seamlessly with your existing data sources and technology

Explore the Products

Member Service Center

Quickly address member needs with pre-built workflows, significantly reduce call center costs, and get to know your members with holistic insights from CX360.

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Service Bot

Enhance self-service engagement and drive down call center costs with conversational AI embedded in shopping, broker, and employer portals

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Member Portal

Give members on-demand, personalized, secure, self-service access to their plan, including on-demand access to key information with Service Bot’s 24/7 conversational AI

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